Privacy Policy:

Your privacy is very important to us and every effort is made within the practice to ensure that privacy is a top priority, both within the consulting area and waiting room.

Privacy considerations apply during:

  • Contact with practitioners
  • Dealing with patient records
  • Telephone conversations
  • Discussions with other staff

Handling of Information by Our Staff

Our staff are bound by strict confidentiality requirements as a condition of their employment and these requirements are observed when they handle information related to clients/patients.

Each Wellview Practitioner/member of staff is well versed in the importance of patient/client confidentiality.

Our staff are instructed not to leave patient/client records unattended where patient or visitors to the practice can access them.

All patient accounts are treated and stored in a confidential manner. Any accounts released to debt collectors or insurance agencies do not contain any clinical information.

Your Medical Records

As a stand-alone practice in the private sector, we are bound by the National Privacy Principles. These principles set the standards by which we handle personal information belonging to you. We collect the following information:

  • Personal details (name, contact, address, date of birth, Medicare number)
  • Details of your health conditions.
  • Notes made during the course of consultations.
  • Referrals to other health service providers.
  • Results and reports received from other health service providers.

All computer terminals in each of our consulting rooms are programmed to revert to a password protected screensaver if not used for one minute.

Our clinicians use paper based records in individual files. Your paper records are kept in locked filing cabinets and are accessible only by Wellview Practitioners/staff.

Release of Your Clinical Information

We will not release the contents of your clinical file to third parties without your written consent. However, we advise that there may be occasions where we do not have an option, but to release the details irrespective of whether your consent to the disclosure of the information is given. This will occur where the law requires disclosure, such as pursuant to a subpoena.

As a courtesy, we will inform you should this occur.

Transferring Your Care and Release of Information

You have a right to transfer your care to another clinician in the same practice and/or in another practice. Please discuss your concerns with the clinician if possible. You may wish to proceed to authorise us to transfer your original records. We will forward a summary with essential details including current medications and active problems. A fee may be charged for this.

If you are a new patient, you may wish your previous records to be transferred from your previous doctor to us. We will advise you to sign an Authority to Release Information form and will forward it to your previous practice, on your behalf.